Call customer support.
Anyone who can tell me two things:
What is the support cable/wire/pole thing in this kind of shelter called?
Where can replacement be obtained?
I have a similar shelter. When it comes out of the carry bag, it pops open. It must be folded down into a circle to go back into the carry bag.
The pole/cable/wire snapped.
It's about 35 feet long, white, continuous, plastic or fiberglass.
I have been searching for two days to find if it can be replaced, what it's even called, and where to get it.
Anyone who knows will win the day.
Call customer support.