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r/Entrepreneur · u/ZealousidealBank84841 août 2026, 17:21

How important is making calls yourself?

Hey y'all,

So for a while now (early May) I've had an outreach assistant. I hired her 4 times. She managed to get a little signal, but never an actual booking. This most recent time really pissed me off. I always pay her extra for the 4 day delivery, rather than 10. She was 2 weeks late and at first i was like fine whatever, but then on the day she was supposed to deliver she asked for another 2 week extension. Like dude. You're already late. Zero communication. I paid extra for the fast delivery. Anyway.

So I found a new caller. This guy charges half as much and delivers in half as much time. Wish I'd found him sooner, feel like I've been throwing my money away. And yet...no bookings yet. It's too early for me to be worried, but it did make me wonder if maybe I should be the one making the calls?

What do you think? Is this a thing for businesses which haven't established themselves yet?

Commentaires

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u/Responsible-End-578711 août 2026, 17:42
Absolutely, you should be the one to talk to your potential customers. You should never outsource your prospecting calls, specially when you are not established. When you make the calls you will learn so much, you learn how to ask the right questions at the right time. You learn how they think, what's their pain, what to improve about your product/service. There are so many benefits for you to do it, you dreamed about this venture, now go make it real. Best wishes!
- u/ZealousidealBank848411 août 2026, 17:47
  that makes sense. i figured i could maximize my time by outsourcing.
u/Forsaken206311 août 2026, 17:47
Honestly yeah, especially pre-traction, doing the calls yourself for a while has real upside beyond just bookings. You learn the actual objections people raise in real time, which is way harder to extract secondhand from someone else's notes or a vague "got some signal" update. A hired caller optimizes for volume and a script, but early on you need the qualitative stuff, what makes people hesitate, what phrase actually lands, that's gold for refining your pitch and even your offer itself. Doesn't have to be forever, once you know what's working you can hand it back off with a much better script/targeting than you started with, and you'll actually be able to tell if the next hire is doing a good job instead of guessing based on results alone.
- u/ZealousidealBank848411 août 2026, 17:49
  that makes sense. how do you know once you're "established"?
  - u/Forsaken206311 août 2026, 17:501 réponse
u/TopSydeWP11 août 2026, 18:10
you need to make the calls yourself until you've closed at least 20-30 deals. you can't train someone else on what works when you don't know yet yourself. once you have a script and process that actually converts, then you can hand it off and QA their calls.
- u/ZealousidealBank848411 août 2026, 18:17
  well that sucks to hear. my business is a bit on the higher ticket end. i'll keep at it though
u/[deleted]11 août 2026, 18:30
[removed]
u/Proud_Treacle276111 août 2026, 18:45
Do the calls first. Learn about common objections. If not, record the calls, create a feedbacking on what could have been said and thru that you will also know the common objections and even you can learn about how can you improve your offers.
u/Mandy_Casper2411 août 2026, 19:37
I can help you ma. Give me a shot
u/Deepak-AvairAI11 août 2026, 20:13
Two different callers, zero bookings between them. That usually means the list or the pitch is off, not the caller. Do the calls yourself for a bit, mostly because you'll hear exactly where people lose interest, which a contractor won't report back honestly.
u/cashout__10311 août 2026, 20:17
I mean are you training them?