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This has happened twice, now. The visualization side of the screen is totally white. No speed limit, not even the car image. The first time it happened, I called the 800 customer support number and was told to power cycle the car and app and walk away for 20 minutes.
Both of these instances have happened while on roadtrips. Not exactly convenient to walk away from the car for 20 minutes when I’m in the middle of Sonoran Desert.
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Not trying to be rude but the call center people often have no idea what they are talking about. I once arrived at a supercharger that said it was online and I tried multiple stalls with no luck, thought it was my car and two other cars showed up and had the same issue. I called them and they told me to reboot my car…even though all the cars were having that problem. Later someone posted that it was working again. Anyway, back to your issue. I’ve had this happen as well. Did it come back on its own after 20-30 seconds or did it stay like that? When it’s happened to me it’s also been on roadtrips so it makes me wonder if it’s a memory leak happening or something and after driving a lot over a certain timeframe the system just crashes and then comes back online or something?
Yeah. It went blank last night driving through Saguaro National Park. It was still blank when I got to the hotel. I haven’t been out to the car yet this morning. I hope it’s back to normal
Do you have FSD? There is a bug with maps and navigation when FSD is available (not necessarily enabled) on the car. The only way to reset is to either walk away from the car for 20 minutes for a deep cycle or go to the service menu to reset DAS.
Yes, I do have FSD. And that’s what customer support said to do as well deep cycle and reset DAS.
have you tried the steering wheel reset?