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r/instantpot · u/VarsityBlack31 lip 2026, 15:55

Is IP customer service always this unhelpful? Is there anything else I can do?

I am just trying to replace the inner pot on my new IP pro 8qt and I can't find it anywhere and I'm not going to buy a whole new $200 machine just for the pot.

After this interaction "Sandra" sent an email with the same wording and told me that I just hadn't responded. No, you closed the chat Sandra! And I'm definitely not going to keep trying to talk to the "we hate customers" department if Sandra is involved. They were replying so fast with their copy paste script response that I assumed it was an AI pretending to be a human even though the grammar was off. Nope, apparently Sandra is a human that doesn't like their job.

120

Komentarze

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u/samreven131 lip 2026, 16:01
This one? https://a.co/d/04r54XzJ
- u/VarsityBlack-331 lip 2026, 16:04
  No. This one I have specifically has the handles on it.
  - u/samreven231 lip 2026, 16:131 odpowiedź
  - u/Falkon666231 lip 2026, 17:39
u/molybend6831 lip 2026, 16:02
The company went through a merger with private equity and a bankruptcy.

https://en.wikipedia.org/wiki/Instant_Pot#History

They're not what they used to be.
- u/VarsityBlack331 lip 2026, 16:04
  This is so unfortunate. I just wanted to get a stupid replacement.
  - u/mrs_adhd1531 lip 2026, 16:56
  - u/splicepark331 lip 2026, 17:12
  - u/abishop711531 lip 2026, 18:35
- u/tenaciousBLADE831 lip 2026, 16:08
  That's so sad to hear.
- u/Danciusly431 lip 2026, 16:28
  Not much is.
- u/Bananaland_Man2131 lip 2026, 17:48
  I'm so sick of private equity... it ruins everything
  - u/DurantaPhant711 sie 2026, 08:281 odpowiedź
u/char_limit_reached1931 lip 2026, 16:07
This is mostly on you. No amount of berating or trying to make your problem “her” problem is going to make the pot suddenly available for sale. You asked, you were answered. Move on.
- u/nyuncat2131 lip 2026, 16:43
  Eh they weren't really answered directly. OP asked how to get a replacement, agent said we don't sell one. OP wasn't asking to buy it directly from them, they were asking what the replacement process was. I think the answer OP was trying to get the agent to provide was something like "instant pot does not provide going support or maintenance for this product regardless of warranty status, replacing the part is not possible and our customers should expect to throw out the entire product if part of it breaks". Not sure if it was a language barrier or company policy preventing them from being more direct about this.
  - u/Dry_Instruction82541531 lip 2026, 16:531 odpowiedź
  - u/nileo2005-1131 lip 2026, 17:054 odpowiedzi
u/Trashbagok631 lip 2026, 16:08
This is stupid frustrating. I love my 10 year old IP, but if I had to replace it I'm not sure what I'd do, because I'm damn sure not giving this version of the company any money.
u/tenaciousBLADE-131 lip 2026, 16:08
No. They aren't. I've had a great experience. It was over the phone though. They even claimed they will update the manual after a suggestion I gave. Nothing major, just to be more cohesive between the US & UK versions of the manual. I wish you good luck 🫡
u/CraftyScotsman431 lip 2026, 16:15
Definitely a 'you' problem OP. If the part is not available then the customer service agent, probably somewhere in the Philippines, cannot magically make it available for you. If you want unethical advice then buy another from a large retailer like Amazon, remove the part you need, and then return it as “missing parts“.
- u/ohmysocks031 lip 2026, 17:21
  Bingo
- u/StrikeouTX1131 lip 2026, 17:45
  There’s no excuse that a major appliance manufacturer would not provide replacement parts. Especially a whole ass pot that is shared among a lot of their appliances
  - u/CraftyScotsman1131 lip 2026, 18:26
- u/leviathan_stud531 lip 2026, 21:21
  I know you think you're sticking it to Amazon when you do that, but all you're really doing is ruining someone else's day. Amazon doesn't really inspect return products, and they'll just immediately sell that to someone else.
u/__whynotzoidberg-531 lip 2026, 16:39
They are a human, you just need to learn to take no for an answer, they told you they don't sell it, they can't pull one out of their behind just to sell it for special old you. A lot of chat support call centers have copy paste responses they're required to give, it's not their fault in this. You were given an answer, take it.
u/Cawnt1231 lip 2026, 16:46
"The part you are looking for is not available for purchase through any of our retail partners. We do not offer direct sales of our products." Which part of that response do you not understand?
- u/StrikeouTX031 lip 2026, 17:45
  All of it
u/Articulationized-331 lip 2026, 17:07
It seems like you got a very clear and helpful response from customer service. What’s your complaint?
u/ohmysocks2031 lip 2026, 17:15
certified private equity moment. many such cases
u/RelativeFox1031 lip 2026, 17:20
You asked how to get the inner pot, they told you they don’t sell it alone. Asked and answered in the first reply. What did you expect them to do
u/krattalak231 lip 2026, 17:21
Ebay. Probably because they aren't made anymore. Or Find a used dead one and cannibalize it.
u/Fuckingkyle-331 lip 2026, 17:25
You're over asking, the rep isn't going to get on Google and find an off brand pot for you.
- u/Extinction-Entity231 lip 2026, 17:44
  “The rep”
u/GeeEhm931 lip 2026, 17:39
AI Chatbot. The future of customer service.
- u/jonnyl3131 lip 2026, 18:54
  Present*
- u/wrinkled_funsack41 sie 2026, 00:36
  Not the future. It’s the now and it sucks.
u/madamesoybean731 lip 2026, 17:47
https://a.co/d/0jjccSzY With handles InstantPot links to Amazon to purchase https://instantpot.com/products/instant-pot-evo-series-6qt-stainless-steel-inner-pot-with-handles?
- u/VarsityBlack231 lip 2026, 21:36
  This is the 6qt one unfortunately. I have the 8qt.
u/blacklotusmag-131 lip 2026, 20:14
I'm confused, OP. Did you taken any time at all to search online for a replacement? Am I missing something about what you're trying to replace?

A three second search turned up inner pots with handles right away:

https://www.amazon.com/s?k=instant+pot+8qt+inner+pot+with+handles&crid=3S28RUUJYUF6M&sprefix=instant+pot+8qt+inner+pot+with+handle%2Caps%2C235&ref=nb_sb_noss_1
- u/VarsityBlack531 lip 2026, 21:40
  Did you look at the results you got? The one with handles is six quarts, the 8 quart one doesn't have handles. The one I have has handles so the new pot has to have them too to fit.
  - u/blacklotusmag231 lip 2026, 22:27
u/VarsityBlack131 lip 2026, 21:42
Wow the amount of instant pot controlled accounts that got in here is very funny to me.
u/Sample-quantity231 lip 2026, 23:06
Unfortunately that's how it is now. Ebay and thrift stores are your best bet.
u/lilfunky131 sie 2026, 00:53
If the company doesn't offer replacement parts for sale, what are you honestly expecting the customer service rep to do?